Cancellation Policy
Last updated: September 11, 2026
This Cancellation Policy applies to all ITADAKI JDM EXPERIENCE bookings.
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Cancellation at Least 24 Hours Before the Experience
Cancellations requested at least 24 hours before the scheduled start time are eligible for a full refund.
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One Complimentary Reschedule
One complimentary reschedule may be requested at least 24 hours before the scheduled start time. Rescheduling must be arranged directly with ITADAKI and is subject to availability.
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Requests Within 24 Hours
Cancellations made less than 24 hours before the scheduled start time are non-refundable. Rescheduling requests made within 24 hours may be refused.
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Same-Day Bookings
Same-day bookings are final and non-refundable once confirmed. They cannot be cancelled or rescheduled after confirmation.
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Late Arrival and No-Show
If you expect to be late, please contact us as soon as possible. Guests who are more than 15 minutes late without notice may be treated as a no-show, and the experience may be cancelled without a refund.
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Cancellation by ITADAKI
If we cannot operate the experience, guests may choose a full refund or a complimentary reschedule at no additional cost.
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Weather, Traffic, and Itinerary Changes
Routes, stops, timing, meeting points, vehicles, or itinerary details may change because of weather, traffic, road closures, police restrictions, venue conditions, vehicle issues, or other safety and operational circumstances. When the experience can still operate safely, such changes do not normally qualify for a refund.
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Contact
To cancel or request a reschedule, contact kota.snsmedia@gmail.com and include your booking name, booking number, and scheduled experience date.
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